I1malaysia Privacy Policy – Protecting Your Data

01 Introduction

I1malaysia respects the privacy of every individual who uses our platform. This Privacy Policy is designed to explain transparently and clearly how we handle your personal information – how it is collected, for what purposes it is used, who can access it, and how we keep it secure.

We understand that your trust is our most valuable asset. That is why we never take our responsibility to protect your data lightly. Every technical and internal operational decision we make puts your privacy first — not as an afterthought, but as a core priority.

This Privacy Policy applies to all users who access the i1malaysia platform through our website, Android or iOS mobile app, or any other official channel we operate. By using any of our services, you agree that the collection and use of your information is as described in this Privacy Policy.

02 Information We Collect

We only collect information that is strictly necessary to provide you with a safe, seamless, and responsible service. This information falls into several main categories:

Information You Provide Directly:

• Full name, date of birth and ID card number for identity verification (KYC).
• Email address and phone number for account communications.
• Residential address required during the KYC process.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Supporting documents such as copies of your identity card or bank statement when required.

Information Collected Automatically:

• IP address, web browser type, and your device's operating system.
• Session data including pages visited, duration of visits, and your navigation patterns on the platform.
• Gaming data including bets placed, wins, and activity history.
• Mobile device information such as device model, operating system version and unique device identifier when you use our app.
• General location data based on IP address for geographic eligibility verification purposes.

03 How We Use Your Data

Every piece of information we collect is used for legitimate, defined purposes. We never use your data for unrelated purposes without your prior consent:

• Identity verification and account security – to ensure only you can access your account and to meet established KYC requirements.
• Financial transaction processing – processes deposits, withdrawals and accurately tracks your transaction history.
• Fraud detection and prevention – identifies suspicious activity, money laundering and system abuse.
• Customer support – enables our team to assist you more effectively when you contact us.
• Responsible gaming – monitors gameplay patterns to identify users who may need assistance and early intervention.
• Legal compliance – fulfils reporting obligations to regulatory authorities and law enforcement when required.
• Service improvement – analyses anonymised aggregate data to improve platform performance and user experience.
• Marketing communications – sends relevant promotions and offers, subject to the notification preferences you set in your account.

04 Sharing Information with Third Parties

I1malaysia does not sell, rent or trade your personal information to any third party for their own commercial purposes. We only share your data in the following limited situations:

• Payment service providers – such as local banks, FPX, Touch 'n Go and GrabPay, which require transaction information to process your deposits and withdrawals.
• Technology service providers – companies that assist us in managing technical infrastructure, cybersecurity and platform analytics, all bound by strict data confidentiality agreements.
• Regulatory authorities and law enforcement – when we have a legal obligation to disclose information or when required to prevent financial crime.
• Game software providers – third-party game platform providers may receive minimum session data required to operate games properly.

Every third party we share data with is required to comply with data protection standards equal to or higher than those we apply ourselves. We conduct regular reviews of our partners to ensure ongoing compliance.

05 Data Security Measures

We continually invest in our security infrastructure to ensure your data is protected against unauthorised access, disclosure, modification, or destruction. The key security measures we implement include:

• 256-bit SSL Encryption on all communication channels between your device and our servers, ensuring no one can intercept transmitted information.
• Two-factor authentication (2FA) for all user account access and internal system access by our staff.
• Financial data segregation – user funds are held in accounts separate from the company's operating funds.
• 24/7 security monitoring by our cybersecurity team, who monitor for any suspicious activity in real time.
• Regular security audits by independent parties to identify and patch any system vulnerabilities.
• Tiered access control which ensures internal staff can only access data relevant to their respective roles.

06 Cookies & Tracking Technologies

The i1malaysia platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. We use several types of cookies:

• Essential Cookies – these cookies are necessary for the platform to function properly. Without them, key features such as Login and navigation will not work. These cookies cannot be disabled.
• Performance Cookies – collects data on how you use our platform to help us identify areas for improvement.
• Functional Cookies – remembers your preferences such as language, display settings and login information to make your experience more comfortable.
• Session Cookies – temporary cookies that are automatically deleted when you close your web browser, used to maintain your Login session while browsing the platform.

You may manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

07 Data Storage & Transfer

Your personal data is stored on secure servers monitored around the clock. Our data retention periods are as follows:

• Active account data – retained for the duration your account is active plus 7 years after account closure to meet legal requirements.
• Financial transaction records – retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Support communication logs – retained for 3 years for reference and service quality purposes.
• Technical data and system logs – retained for 12 months for security and troubleshooting purposes.

In some cases, your data may be processed outside Malaysia by our technical partners located in other countries. When this occurs, we ensure that such data transfers are carried out with protections equivalent to Malaysia's standards through lawful data transfer agreements.

08 Your Privacy Rights

As an i1malaysia user, you have the following rights regarding your personal data that we hold:

09 Children's Privacy

The i1malaysia platform is strictly for users aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

If we discover or become aware that we have collected information from someone below the minimum age requirement, we will take immediate action to delete that information and close the relevant account without delay.

10 Third-Party Platform Links

The i1malaysia platform may contain links or integrations with third-party services such as payment providers or partner gaming platforms. This Privacy Policy applies solely to the i1malaysia platform.

We are not responsible for the privacy practices of any third-party websites or services. We encourage you to read and understand the privacy policy of each third-party service you use separately before providing any personal information to them.

11 Privacy Policy Amendments

I1malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. We will notify you of any material changes through:

• In-platform or mobile app notifications.
• Email to the address registered in your account.
• Notices displayed prominently on our website.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of our platform after any amendments take effect constitutes your acceptance of the latest version of this Privacy Policy.

12 Contact Our Privacy Team

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us: